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Palace Hotel Group’s Efforts to Protect Personal Information

At Palace Hotel Group, we are committed to offering you the best services, the best cuisine and the best facilities; --- always endeavoring to exceed expectations. In addition, we recognize that it is not only our social responsibility but also the fundamentals of our business to properly use and safeguard the privacy of all personal information collected from our customers.

In order to avoid the outflow of your personal information and to protect from any illegal access, we have established proper and commercially reasonable steps to safeguard the personal information you choose to provide and its proper management.

We will never disclose your personal information to third parties without your consent unless legally required from such public institutions as courts or other law enforcement agencies.

Palace Hotel Group declares that it will exert every effort to observe policies for the protection of your personal information in order to comply with the “Personal Information Protection Law “ (enforced on 1 April, 2005).

Palace Hotel Group’s Personal Information Protection Policy

1. Establishing and Maintaining Compliance Program

Palace Hotel Group ("PHG") is committed to establishing a compliance program that obligates its directors and employees including staff members borrowed from outsourcing personnel agents, etc. ("the employed").

2. Appointment and Authorization of Personal Information Administrator

"PHG" appoints Personal Information Administration Officer who is top responsible for the PHG's personal information protection. The authority of such Officer is to be clearly defined in the corporate organization and the Officer is to receive organizational support so that he or she may be able to properly manage personal information protection responsibility.

3. Establishing In-house Rules & Regulations

"PHG" establishes in-house rules and regulations to protect privacy of personal information and establishes clear policy for handling personal information. "PHG" notifies all "the employed" that their leakage of information and similar acts shall be subject to severe penalties.

4. Information Security Measures

"PHG" is determined to take necessary measures both for maintaining accurate and secure personal information and for preventing illegal access to, or loss, destruction, falsification and leakage of personal information.

5. Reviewing and Improving Outsourcing System

"PHG" is determined to review and improve its outsourcing procedures, in order to have the privacy of personal information more secured. In concluding contracts with outsourcing agents, "PHG" rigidly reviews its outsourcing agents from the viewpoint of their qualification and capability to protect personal information.

6. Compliance with Laws and Regulations

"PHG" declares its strict compliance with the governmental laws, guidelines and standards concerning protection of personal information.

7. Intensified Training of the Related Staff

"PHG" plans to train all staff members who are handling personal information so that they are fully equipped with the knowledge about information security.

8. Intensified Internal Auditing Function

"PHG" plans to intensify its internal auditing function by introducing an organizational mechanism to review whether the systems and procedures for protecting personal information are properly operated or not.

Palace Hotel Group's Websites Privacy Policy

At Palace Hotel Group, we believe it to be our most important responsibility to respect your privacy and to protect your personal information with utmost care. Our websites comply with the laws concerning protection of personal information and the personal information you choose to provide online will be handled as follows:

1. Registration of Your Personal Information

Generally you may visit our websites in anonymity and without giving other personal information, but in the following cases we ask you to register your personal information (your name, street address, telephone number, email address, etc.):

  • making a hotel reservation
  • reserving tables or private rooms at our restaurants
  • requesting printed information on our services or properties
  • asking questions
  • inquiring or making a reservation for our wedding, banquet or other services, or purchasing our products
  • subscribing to our email news letters
  • participating in our special offers and promotions or in our online surveys

In case we ask you to register your personal information for other purposes than the cases described above, we will not fail to clearly state the purpose, content and methods of handling your information.

2. Use of Your Personal Information

Your registered personal information, in principle, will be used only for the purpose of PHG's compliance with your requests to our hotel or of improvement of its services. We use your personal information:

  • as a fundamental user profile data for processing your requested reservation
  • as statistical background records of your using our hotel in the past or for the purpose of improving our services
  • for directly responding to your inquiries
  • for transmitting our news letters by email
  • for improving our services in other areas

3. Personal Information Administrator

The Personal Information Administrator appointed by "PHG" assumes full responsibility to protect your personal information registered on our websites.

4. Maintenance of Security and Accuracy of Personal Information

We are striving hard to manage and secure the privacy of your personal information and taking reasonable and proper measures to prevent illegal access to, or loss, destruction, falsification and leakage of personal information. In addition, in order to maintain accuracy of particular personal information transmitted through Internet, we are taking proper measures by employing SSL (Secure Sockets Layer) coding system and other systems.

5. Sharing Information with or Disclosing Information to Third Parties

Except for the following cases, we will never share your personal information with nor disclose it to third parties:

  • Only for the use of your personal information stated in the Article 2 of this Policy, we disclose the information to our outsourcing agents with whom "PHG" has concluded secrecy agreements.
  • When we have your consent to disclose your personal information.
  • When we receive legal request from such public institutions such as the police or the courts of law.

6. Readjustment of Your Registered Information

In case you want to amend, change, delete or suspend your registered information, please contact our Websites Inquiry Department. "PHG" is prepared to respond to your requests in proper manners and within reasonable periods of time.

7. Scope of "PHG" Group's Websites Privacy Policy

This Websites Privacy Policy applies only to the websites administered by "PHG" companies. We do not assume responsibility for the protection of personal information linked to other websites with which you are recommended to check their privacy policies.

8. Use of Cookies

Our websites issue and use cookies to enhance our proper web contents and for your convenience. If you set your browser to accept cookies, you may be able to show on your computer in advance that you can use cookies. You can even reject certain email messages. In case you set your browser to deny cookies, you won't be able to benefit from the convenience afforded through the use of cookies. It is possible for you to block the cookies by adjusting the settings of your browser but in such case you will not be able to use all of the features of our websites.

9. Access-log Recording

Our websites can keep track of your visiting histories. Our access-log contains your domain names, browsers, access dates, links used, etc. but such information does not identify individual names. Our access-log is utilized only for the purpose of maintaining our computers and statistically analyzing customer usage of our hotel.

10. Privacy Policy Changes

If and when we make major changes in our Websites Privacy Policy, we will specifically notify them to you on our websites. Minor changes will be made by renewing our websites from time to time. "PHG" assumes no responsibility for any trouble arising from innocence of its announced changes.

11. Inquiries

If you have any inquiries about our handling of your personal information on our websites, please contact the following:
MAIL: e-business@palacehotel.jp