Notice

At Hotel Grand Palace, we have implemented the following heightened safety and hygiene in an effort to prevent the spread of Covid-19 while ensuring optimum comfort:

Public Areas

• Frequent cleaning and sanitization to maintain optimum hygiene levels.
• Placement of hand sanitizers at the entrance, bathrooms, and other areas.
• Limitation of the number of guests per elevator ride to allow safe physical distancing.
• Limitation of the number of guests in each smoking room.
• Placement of paper towels in all bathrooms and suspending the use of hand dryers.

Guest rooms

Checking in and out

• Temperature checks and completion of letter of request for staying upon check-in.
• Installation of plexiglass partitions at the front desk, concierge desk and the bell desk.
• Frequent sanitization of guest room card keys, equipment such as pens and trays on the counter, sofas, elevator buttons and other places where many guests may touch frequently.
• Use of trays when handling cash.

During your stay

• Frequent sanitization of bathrooms inside each guest room, TV remote controllers, door knobs, buttons and switches, telephones and tables.
• Room services will be delivered and handed at the door to avoid hotel staffs from entering guest rooms.

After check-out

• Sanitization of each guest room after stays.
• Hand washing, gargling and disinfection among house-keeping staffs before and after cleaning guest rooms.

Restaurants

• Limitation of seating to allow safe physical distancing.
• Frequent sanitization of tables, handrails, door knobs and other areas.
• Temperature checks and hand sanitization upon arrival.
• Buffet is served at lunch time only.
• Sanitization or replacement of menus after each handling.
• Salt, pepper and sugar will be delivered to your seat upon request.
• Installation of plexiglass partitions on cashier counters.
• Use of trays when handling cash.

Banquets

• Limitation of seating in the banquet halls and meeting salons to allow safe physical distancing.
• Windows will be open in meeting salons for better ventilation.
• Wear of masks will be required for meetings.
• Installation of plexiglass partitions at cloak rooms and meeting salons.
• Temperature checks and hand sanitization at each function room prior to initial entry.
• Sanitization of tables, seats, microphones and other equipment.

Hotel Staff

• Mandatory health checks upon arrival on-property.

• ・Hotel staff will refrain from coming into work when their temperature is above 37.5℃ or they are feeling unwell in any way.
• ・Temperature checks with contactless thermometers will be put in practice for hotel staffs coming into work.
• ・Frequent washing and sanitizing of hands.

• Sanitization of hands and fingers among hotel staff after serving each guest.
• Wearing of masks as well as gloves when appropriate.

＞＞Hotel Grand Palace LIMITED HOTEL OPERATIONS

20th July, 2020
General Manager
Hotel Grand Palace