Notice

Notice

Safety measures to prevent the spread of Covid-19

At Hotel Grand Palace, we have implemented the following heightened safety and hygiene in an effort to prevent the spread of Covid-19 while ensuring optimum comfort:

Public Areas

  • Frequent cleaning and sanitization to maintain optimum hygiene levels.
  • Placement of hand sanitizers at the entrance, bathrooms, and other areas.
  • Limitation of the number of guests per elevator ride to allow safe physical distancing.
  • Limitation of the number of guests in each smoking room.
  • Placement of paper towels in all bathrooms and suspending the use of hand dryers.

Guest rooms

Checking in and out

  • Temperature checks and completion of letter of request for staying upon check-in.
  • Installation of plexiglass partitions at the front desk, concierge desk and the bell desk.
  • Frequent sanitization of guest room card keys, equipment such as pens and trays on the counter, sofas, elevator buttons and other places where many guests may touch frequently.
  • Use of trays when handling cash.

During your stay

  • Frequent sanitization of bathrooms inside each guest room, TV remote controllers, door knobs, buttons and switches, telephones and tables.
  • Room services will be delivered and handed at the door to avoid hotel staffs from entering guest rooms.

After check-out

  • Sanitization of each guest room after stays.
  • Hand washing, gargling and disinfection among house-keeping staffs before and after cleaning guest rooms.

Restaurants

  • Limitation of seating to allow safe physical distancing.
  • Frequent sanitization of tables, handrails, door knobs and other areas.
  • Temperature checks and hand sanitization upon arrival.
  • Buffet is served at lunch time only.
  • Sanitization or replacement of menus after each handling.
  • Salt, pepper and sugar will be delivered to your seat upon request.
  • Installation of plexiglass partitions on cashier counters.
  • Use of trays when handling cash.

Banquets

  • Limitation of seating in the banquet halls and meeting salons to allow safe physical distancing.
  • Windows will be open in meeting salons for better ventilation.
  • Wear of masks will be required for meetings.
  • Installation of plexiglass partitions at cloak rooms and meeting salons.
  • Temperature checks and hand sanitization at each function room prior to initial entry.
  • Sanitization of tables, seats, microphones and other equipment.

Hotel Staff

  • Mandatory health checks upon arrival on-property.
  • ・Hotel staff will refrain from coming into work when their temperature is above 37.5℃ or they are feeling unwell in any way.
  • ・Temperature checks with contactless thermometers will be put in practice for hotel staffs coming into work.
  • ・Frequent washing and sanitizing of hands.
  • Sanitization of hands and fingers among hotel staff after serving each guest.
  • Wearing of masks as well as gloves when appropriate.

>>Hotel Grand Palace LIMITED HOTEL OPERATIONS

20th July, 2020
General Manager
Hotel Grand Palace